Data requests and account deletion

You may request information about data handling, a copy of your account data, or deletion of the OkeWork server account. Contact Thao Duong at [email protected].

Submit a request

Email from the Google address associated with your OkeWork account. Suggested subject: OkeWork: data request or OkeWork: account deletion. Explain the request and whether it covers the whole account or particular data. If you no longer control that email, describe the situation so an appropriate ownership-verification process can be agreed.

Do not send a PASSKEY, vault PIN, Google password, token or API key. Do not include unnecessary company information or another person’s data.

Handling your request

We verify ownership, discuss the scope and confirm a handling timeline by email. For deletion, we explain what is removed from active storage and what remains in backups, security logs or records required for legal obligations. We do not delete someone else’s data based solely on a claimed email address.

This is a manual support process, not an automatic whole-account deletion button. To edit a particular note, task or your own post, use the controls in that feature when available.

Limits to understand

• Signing out, clearing cache or uninstalling does not automatically delete the server account.
• Screenshots, downloaded files and copies held outside OkeWork are not automatically recalled when an account is deleted.
• Deleted/expired posts can remain in older backups until those copies are handled under the operational process. The backup template uses seven-day retention when its job actually runs; this does not cover every snapshot or log.
• The Credential vault is client-encrypted. A data copy can contain ciphertext; we do not ask for your unlocking code or promise plaintext when you can no longer decrypt it.
• Recipients may have read or copied shared content. Ending Chat cannot force deletion of a screenshot or an offline recipient’s device.

See the Privacy Policy linked below for data types, recipients and storage details.